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Principal UX Researcher



Software Engineering, Design
Posted on Thursday, June 20, 2024

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Principal UX Researcher

Join us as a Principal UX Researcher on our User Experience team in Bangalore, India.

How you’ll make a impact

We’re looking for an experienced UX Researcher with a focus on qualitative and mixed methods to join our User Experience team. This role is an addition to the User Experience Organization, which sits at the core of the Company’s growth strategy.

This team is seeking someone with unique skills and qualities, to add to the diversity of our group, but we want someone who shares a knack for analyzing and understanding user needs and expectations, in order to effectively advocate for them. Success in this role requires someone who sees opportunity in undefined, sometimes nebulous spaces and can then scope and execute on business needs.

We want someone who takes initiative, as well as feedback. In addition to working under the guidance of the UX Senior Management team, you’ll be working side-by-side with UX Design and Research peers to sometimes drive, and sometimes support the research activities they perform. We’re a fluid, collaborative product team: you’ll also be working closely with Engineers, Product Content creators, Program Managers, and Product Owners. Additionally, you’ll be establishing relationships with the users of our platform: both internal users, and external customers.

We are global team headquartered in Conshohocken PA, USA, and have teammates across the US, UK, and Europe. This is a hybrid role in the Bangalore, India office.

What you’ll do:

  • Advocate for UX Research best practices and processes to support our team’s success
  • Exhibit broad knowledge of qualitative research methods, mixed methods, and how / when to apply them
  • Learn complex technological concepts, and then communicating them in plain language
  • Identifying opportunities for improvement, and validating their impact through discovery and research methods
  • Create and run research activities, such as usability studies and interviews
  • Analyze and synthesize the outcomes of research activities and making recommendations based on your findings
  • Present findings to internal stakeholders, such as Product Managers and the Executive Leadership
  • Contribute to the development of user personas and use cases
  • Collaborate and communicate across teams and roles
  • Demonstrate aptitude, if not experience, to think both conceptually and pragmatically about product strategy to ensure that Boomi remains an industry leader

The experience you bring:

  • 6–8+ years of UX Research experience with a growth mindset, insatiable curiosity, empathy, and a clearly-articulated research philosophy
  • Mastery of UX research methods and when to use them
  • Ability to operate nimbly as a research consultant to multiple product teams, and comfortable conducting research activities outside of a lab across a broad set of qualitative and quantitative research methods
  • A commitment to excellence over perfection — details matter, but so does being nimble
  • Experience facilitating workshops and remote activities, and a willingness to recruit internal participants
  • The desire to collaborate, with the ability to operate with minimal oversight
  • The ability to provide and accept constructive criticism in a timely and direct manner
  • Familiarity with WCAG 2.1 guidelines, and a value for designing inclusively
  • Familiarity with collaborative and rapid research tools (e.g., Miro, Optimal Workshop)

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.