Responsibilities:

• Monitor integration Processes for performance, process activity, alerts and errors and provide notice to customer of non-standard conditions

• Troubleshoot process related issues and advise/resolve with the customer and Boomi support teams

• Resolve data-related errors, application connectivity and configuration issues.

• Upgrade managed services processes, maps, and profiles to meet changing standards or configurations

• Upon customer's request, perform account administration, some training and technical support for customers on the Boom Platform and the Managed Service program.

• A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform

• Maintain relationship with managed services customers

• Ability to work earlier or later shift

• Ability to work Saturday and Sunday

• 5+ years of relevant IT experience and at least two years of working experience in Boomi or other integration tools.

• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements

• Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure

• The Managed Services and Support Engineer works to monitor, resolve issues and support our customers’ mission critical business integrations and processes

• Work directly with customers and consulting teams to maintain their technical solutions with the Boom platform

• Candidates should be willing to work in shifts (10pm-6:am IST)

• Candidates should be willing to work on weekends (One shift will be Tues through Saturday, and the other will be Sunday through Thursday) and when required on both Saturday and Sunday

Requirements

-A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform

-Motivated individuals who enjoy a fast-paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency

-Having experience with any of the following would support your success with working with our platform

-EDI, X12/EDIFACT, AS2

-SQL and XML technologies

-API management, SOAP/REST

-HTTP/HTTPS, basic networking and security

-FTP/SFTP knowledge

-Basic scripting experience

-Java platform knowledge

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together, and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.