Senior Manager, Managed Cloud Services - Melbourne or Sydney Australia

Are you ready to work on world changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 7,000 organizations are using Boomi to run better, faster and smarter.
Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi. Learn more at http://www.boomi.com/ or visit Boomi Careers.

Join the Boomi Managed Cloud Services Team as Managed Cloud Services manager - the regional leader is responsible for providing a world class service experience, managing customer expectations, and leading the resolution and on-going operational improvements of he Boomi Managed Cloud Service. This position is based in Melbourne or Sydney.

What you'll achieve

As a Managed Cloud Services leader, you will orchestrate the activities of the cloud engineer team focused on the onboarding and operations of Boomi customers' Cloud runtime managed by the Managed Cloud Services team.

You will:

• Work closely with the Technical Account Managers/Service Delivery Managers to ensure new customers are on-boarded with seamless handover / transition into BAU mode.
• Collaborate with internal and external partners on the on the service delivery operations.
• Participating in operational strategic planning and decision-making processes.
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
• Monitoring the effectiveness of the team against SLA/KPIs, driving through change as needed to deliver continual service improvement
• Ensure operational procedures and practices are well defined, documented and consistently applied
• Act as a catalyst in the Incident Management process and ensure that timely and appropriate escalation is made to internal teams and vendor

As a leader you must be passionate about:

• Focus on customer and internal teams engagement and collaboration in customer acquisition and delivery
• Coaching , solicit-and provide balanced feedback on their performance, addressing opportunities for development and growth.
• Recognise and reward outstanding and exceptional performance.
• Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues

Essential Requirements

• Bachelor's degree or country specific equivalent with a minimum of 7-9 years of experience in areas of ITIL/ITSM Service Delivery and Management responsibilities
• Natural ability to understand, translate and communicate with Management and Technical audiences.
• Strong active listening and empathy skills
• Polished, persistent and influential communicator

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages

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