The Customer Success Manager (CSM) is responsible for ensuring our largest and most strategic customers successfully adopt and realise value from all Boomi products. This role involves developing and executing strategies to enable customers to achieve business value, and subsequently identifying opportunities for further product and service leverage across their entire enterprise.

The CSM will collaborate, leverage, and coordinate activities across internal Boomi resources within Customer Success, Sales, Product, and Marketing. A key aspect of the role is building broad relationships across both business and IT at the CxO level, aiming to increase Boomi's engagement and relevance in the customer’s business transformation and strategic decisions.

Position Overview

This role requires an individual experienced in building broad relationships with VP/C-level executives at large and strategic companies. The successful candidate will have a proven track record of exceeding results and possess a strong background in Customer Success, Consulting, or Technical Sales within an Enterprise Software context. The CSM is a proven leader with the ability to influence change and deliver customer outcomes.

Please note this will be a hybrid role: 3 days from our stunning office in Barcelona, 2 days remote.

Location: Hybrid, Barcelona

Travel: Up to 20% required

Role Responsibilities

• Develop a deep understanding of customer strategic and transformation plans, becoming a trusted advisor by providing new and innovative insights that support critical business outcomes.
• Position and drive Business Value Assessments, utilizing their outputs to build joint Customer/Boomi strategic plans and business cases that generate demand for increased/continued investments in Boomi products and services.
• Collaborate with customer leadership to define core business drivers, success outcomes, and key performance indicators (KPIs) to measure the business impact of these plans.
• Develop and present quarterly executive briefings to key project stakeholders (customer and Boomi), articulating current business value delivered, next steps, relevant industry trends, and impediments to success.
• Work with Boomi executive management, sales leadership, product management, and account teams to internalise customer plans, ensuring full support and leverage of Boomi teams.
• Manage a portfolio of 30-35 high-touch Enterprise customers with complex needs.

Essential Skills and Experience

• Knowledge: Mastery-level knowledge of the job area, typically obtained through advanced education combined with experience. May possess deep knowledge of project management.
• Education/Experience: University Degree or equivalent experience with a minimum of 6 years of prior relevant experience; or a Master’s degree with 5 years of experience.
• Lenguages: Must- English and Italian/French
• Professional Background: Extensive experience in Customer Success roles, Consulting, or Sales in an Enterprise Software context is preferred. Management Consulting experience is a plus.
• Operational Acumen: Strong operational background with the proven ability to define and leverage business metrics to manage the customer journey. Demonstrated track record of delivering results above expectations.
• Leadership: Proven leader with the ability to develop, articulate, and execute a vision aligned with company and team strategies, mapping to defined customer business/customer success outcomes.
• Customer Focus: Strong bias toward delivering customer outcomes and a passion for revenue retention and growth.
• Strategic Thinking: Strategic, self-driven thinker capable of developing and implementing a Go-To-Market strategy across all stages of the customer lifecycle, skilled at driving continuous process improvements.
• Communication: Excellent executive-level communication and presentation skills.
• Work Ethic: Ability to multi-task, prioritize, and coordinate activities to meet multiple, agile deadlines, and work effectively under pressure.