How You'll Make An Impact

As a Manager of the Technical Account Management team, you will lead and mentor a team of technical trusted advisors in the Technical Advisory Services organization. You will be responsible for managing the team that owns all Technical Advisory Management accounts in the North American region, deeply partner with the customer teams, understand their unique landscape and ensure that the team consistently delivers successful outcomes throughout all phases of the customer journey.

What you'll do:

• Provide coaching and guidance to the Technical Account Manager team to deliver technical expertise and account management skills, serving as the main Boomi technical contact for assigned accounts.

• Manage the strategic assignment and resourcing of Technical Account Managers across all customer accounts in the North American region to ensure optimal coverage and service delivery.

• Develop and manage processes to continuously expand the Technical Account Management offering with a focus on automation for more effective and efficient delivery of services.

• Act as a point of escalation for Technical Advisory Services accounts, coordinating internal resources for timely and effective resolution of critical customer issues.

• Partner with the Sales and Customer Success teams to advocate for customer needs, support the overall account strategy, and proactively identify and recommend growth opportunities for Boomi solutions.

• Lead the strategic definition and evolution of the Technical Account Management service offering, ensuring a clear value proposition and measurable outcomes.

The experience you bring:

• Bachelor’s degree or a minimum of 10+ years’ experience in the technology industry

• 5+ years or relevant experience as either a technical team manager or as a Technical Account Manager

• Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration

• Strong understanding of enterprise infrastructure, software and cloud architecture

• Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences

• Strong active listening and empathy skills

• Polished, persistent and influential communicator

• Occasional travel

Bonus points if you have:

• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences

• Self-starter, flexible approach and entrepreneurial mindset

• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation

• Multi-Lingual

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position is $160,000 - $200,000. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here.

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