Solutions Consultant I
New Relic
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
Are you a Pre-sales professional looking for a more strategic, mid-market focus? Or perhaps you’re an SRE, DevOps Engineer, or Developer ready to step away from the keyboard and move into a high-impact, customer-facing role? This is your opportunity to join New Relic as a Solutions Consultant, where you will act as a bridge between complex modern tech stacks and real-world business value.
Join New Relic, a recognised market leader with an industry-respected brand. We’re committed to helping you succeed, offering training and support whether you are an experienced Pre-sales professional or making your first move into a commercial role. This support is designed to help you master the technical win and accelerate your path to future promotions.
What you'll do
- The Master of the Demo: Lead high-impact product demonstrations, showcasing how our platform solves complex engineering headaches for mid-market clients.
- Lead the Proof of Value (POV): Partner with customers to configure and set up environments in production or test settings, guiding them through the technical "why" behind New Relic.
- Technical Evangelism: Maintain a deep understanding of your customers’ cloud ecosystems, from OpenTelemetry (OTel) to Serverless, to advocate for better observability.
- Commercial Collaboration: Partner hand-in-hand with our Account Executives to identify new opportunities, translating "tech-speak" into value that helps businesses grow.
- Shape the Product: Be the voice of the customer by relaying field feedback directly to our Engineering and Product teams.
This role requires
- Consultative Expertise: Experience supporting pre-sales engagements, or a background in SRE/Engineering with a strong desire to move into a commercial, influential role.
- Cloud-Native Foundation: Deep technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE).
- Modern Tooling: Familiarity with Infrastructure as Code (Terraform, Ansible) and monitoring open standards like Prometheus and OpenTelemetry.
- Communication Skills: The ability to explain complex technical topics to non-technical audiences, you are a natural at objection handling and staying calm under pressure.
- An Inquisitive Mind: You are a continuous learner who wants to stay at the forefront of the observability field.
Bonus points if you have
- Multilingual Skills: You are a fluent French or German speaker (highly desirable for our European mid-market expansion).
- Monitoring Background: Prior experience with performance monitoring tools (APM, Infrastructure, or User Experience).
Please note that visa sponsorship is not available for this position.
#LI-JM #LI-Hybrid
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy