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NOC Manager



Bengaluru, Karnataka, India · Bengaluru, Karnataka, India · Karnataka, India
Posted on Tuesday, June 25, 2024

Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users

Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry.

Job purpose:

The Watch & TOC (Technical Operations Center) Manager main purpose is to establish and operate the 24X7 Technology Watch and monitoring teams, responsible for the ongoing, monitoring, health, availability and first response activities for Operative’s products and customers around the world.

Main Duties and Responsibilities:-

· Plan, organize, direct, control and evaluate the ongoing operations of the Watch and TOC teams.

· Develop and implement policies and procedures for Watch information processing and technical day to day operations.

· Hire and manage Watch & TOC personnel and contractors.

· Collaborate with other managers to discuss monitoring tools, thresholds, technical requirements and timelines for establishing and operating effective 24X7 monitoring and alerts processing.

· Create extensive dashboards layout covering end to end operations health and status.

· Manage incidents ticketing system and routing of tickets to higher support tiers.

· Manage 24X7 Teams shifts rotation, vacation and administrative issues.

· Working to prepare Watch & TOC budgets and control expenditures.

· Define KPI and success factors for Team efficiency and Service level measurement.

· Act as management escalation point in case of first level issues, manage the events, communicate with other business units and provide support until problem resolution.

· Communicate with internal and customer-facing teams, providing status updates for open issues, root cause analysis and problem remediation.

· Conduct periodic health check analysis and produce reports for various Operative’s systems, collaborating with other teams to gather and analyze information.

· Ensure that Watch & TOC teams apply company’s information security best practices and respond to security events.

· Provide operational reports regarding Watch & TOC teams’ performance and support SLA.

· Ensure teams are creating and maintaining proper Runbooks and documentation.

· Identify processes and problems that can be candidates for establishing automation & corrective L1 actions.

· Plan and implement Training and knowledge sharing process to maintain technical skill level across the teams and mitigate attrition.

Skills and Experience -Required Skills:-

· Bachelor (4-year) degree, with a technical major, such as engineering or computer science.

· Must have over 8 years of proven technical & management experience.

· Strong technical knowledge and background, managing complex IT systems, Cloud environments, monitoring, NOC, TechOps or DevOps teams.

· Experience in managing monitoring and alerts teams for Micro services, SaaS systems, including containers-based solutions such as Kubernetes, ECS, EKS, etc.

· Strong technical AWS Skills including EC2, RDS, S3, Cloudwatch, CloudFormation, Aurora, Lambda, AWS API, and other AWS services.

· Experience in defining and operating end to end monitoring systems such as ELK stack, Zabbix, Prometheus, SolarWinds, New Relic, DataDog, Grafana etc.

· Strong technical Unix/Linux and Windows-based systems administration skills in a Physical, Cloud or Virtualized environment.

· Must have proven project management skills with projects of varying complexity and size.

· Advanced communication skills with the ability to interact with all levels of management.

· Understanding of Information Security concepts.

· Knowledge of IT products and techniques, network infrastructure, applications, and equipment for a large, distributed, heterogeneous computing environment.

· Must be available outside of normal business hours to assist in an emergency, recovery or in the event of a failure or outage, etc. of critical Operative systems.

· Readiness for possible travels abroad.

Must demonstrate the following skills:

· Management and supervisory skills.

· Team building skills.

· Project Management skills.

· Analytical and problem-solving skills.

· Decision making skills.

· Effective verbal, presentation and listening communications skills.

· Effective written communications skills.

· Fluent in working with Office suits.

Why join us ?

  • Operative is a technology-oriented product organization that believes in empowering its people
  • We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market
  • We provide flexi work schedules and remote working to encourage work life balance
  • We are an equal opportunities employer and recruit based on the experience and skill set.
  • We offer a competitive salary and benefits package

Please apply online and upload your CV.

“Operative is a merit-first, equal opportunity employer; diverse applications are encouraged.”

Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-notice/.