Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide user

s
Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industr

y.
MAIN DUTIES AND RESPONSIBILIT

IESTrack issues encountered and respond according to reasonable S

LAsTriage, evaluate and recommend short-term and long-term solutions to customer issues that have been identified as a product development defec

ts.Recommend to product development teams areas of improvement in performance and feature capabilities that will improve our customers' successful use of our produc

ts.Add/Update the support documentation and assist with the training mater

ialContributing to developing and enhancing the Support monitoring and automation scripts/too

ls.Deliver innovative solutions to complicated business proble

ms.Technical contributor to software projects related to Support (like: Automation etc

)..Understand and keep up to date on the latest product functionality, its dependencies, the underlying technology stack and their operational imp

actMonitor and manage back-end batch processes to ensure application uptime requireme

ntsWork with a cross functional team to understand the root cause of issues reported and suggest alternate options where appropri

ate
COMPETEN

CIESRequi

red:Strong relational database skills are essential. Should have written complex queries and scripts for a database such as MySql, MSSql, MongoDB or Or

acleExperience with shell scripting on UNIX platf

ormsExperience in developing and enhancing the Support monitoring and automation scripts/to

ols.Knowledge and experience in using res

tapiExperience with Kafka connec

torsExperience with AWS Storage, Database and tools like S3, Dynamo and CloudW

atchFamiliarity with the Software Development Lifec

ycleExperience with job schedulers, monitoring tools and log processing t

oolsWorking closely with the development team to continuously improve the automated claim reflow proces

ses.Strong verbal and time management sk

illsDetailed, organized and results orie

ntedAbility to effectively prioritize and escalate customer issues as requ

iredAbility to multi-task and perform effectively under pres

sureDemonstrated analysis, problem solving and skills troubleshooting exper

tiseAptitude to get up to speed with new products quic

kly.Prefer

red:Should enjoy researching challenging problems and suggesting solut

ionsExperience working in a start-up environ

mentPrevious experience working with Digital Advertising, Online Publishing or Interactive Media compa

nies
EDUCATION, CERTIFICATION AND EXPER

IENCEBachelor’s degree in Computer Science/Engineering/Math or in a relevant

fieldTechnical focus pref

erredExperience working with Internet products (SaaS) and technol

ogies3+ year(s) experience supporting software products with external cust

omersWhy join

• us? Operative is a technology-oriented product organization that believes in empowering its p
• eopleWe use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the m
• arketWe provide flexible work schedules and remote working to encourage work life ba
• lanceWe are an equal opportunities employer and recruit based on the experience and skill

set.
Please apply online and upload yo

ur CV.
“Operative is a merit-first, equal opportunity employer; diverse applications are encou

raged.”
Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-

notice/.