IT Support Specialist
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What you'll do
Job Description Summary:
Provide primary computer support for users based in Atlanta.
Works closely with other IT teams to ensure dependable and adequate IT services.
Provide support to other sites or remote users as necessary.
Coordinates, diagnoses and troubleshoots incoming employee calls.
Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Provides case status updates to management and end-users.
Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Support users in accordance with all corporate IT standards.
Support activities can include:
Diagnose hardware and software faults and providing resolutions
Installing and configuring hardware, operating systems and applications
Supporting launch of new applications and technology rollouts.
Document, prioritize, and manage multiple service requests and incidents within defined SLAs.
Document and maintain accurate inventory of all IT assets in ATL.
Manage the timely submission of purchase requisition and invoice for IT.
Perform and document procedures in order to increase IT knowledge base. Share acquired knowledge among the other IT Americas team members
Skills and Experience we desire
Knowledge and Experience:
Bachelors degree, or equivalent experience.
Excellent customer service, verbal, and written communication skills.
3 years of experience working with Windows. Apple, and Linux.
ITIL Certification (Nice to have)
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.