Analyst, IT Operations Center
Verifone
This job is no longer accepting applications
See open jobs at Verifone.See open jobs similar to "Analyst, IT Operations Center" Francisco Partners.Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Job Description
Essential Duties and Responsibilities:
- Completes activities and tasks in accordance with the established procedures and practices to achieve agreed OLAs.
- Actively monitor performance dashboards and event queues
- Ensures events and requests are assessed correctly and that appropriate escalation takes place.
- Recommends strategies and or enhancements to increase employee productivity.
- Contribute to effective shift hand over.
- Prioritizes and manages Service request backlog.
- Support compliance with corporate direction and team objectives
- Maintain technical knowledge regarding existing and newly released VeriFone services
Duties common to Analyst
- Receives, investigates and resolves or escalates events and incidents
- Effectively communicate incident status to Shift Leader and ITOC Manager.
- Configuration of monitoring tools.
- Actively support company programs and ensure adherence to company rules and procedures.
Level Differentiators:
- Evaluates events and incidents and assesses initial impact and urgency
- Ability to interface with stakeholders and technical resource personnel in a professional manner
- Ability to analyze and resolve moderately complex technical problems
- Prioritizes and manages Service request backlog
- Work with some supervision
Reporting Relationships:
- Reports to Manager, IT Operations Center (ITOC)
Knowledge and Experience:
- Good communication skills
- 1 to 4 years of IT Service Operations experience in a MNC Operations Support Center
- Knowledge of IT Infrastructure and Application Performance monitoring tools.
- Minimum ITIL V3 Foundation certification.
- Experience working with ITSM tools, preferably ServiceNow
- Bachelor’s degree in business or computer science
- Good and clear written English language
- Knowledge of configuration management / controls / compliance
- Flexible to work in shifts to cover 24/7/365 operations.
Ability to work under high pressure and flexibility to meet business demands as they arise
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This job is no longer accepting applications
See open jobs at Verifone.See open jobs similar to "Analyst, IT Operations Center" Francisco Partners.