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Customer Support Representative



Customer Service
Reykjavík, Iceland
Posted on Tuesday, June 11, 2024

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic, and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we collaborate with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the position

We are looking for an enthusiastic, adaptable, customer driven person to join our growing customer services team who can quickly think on their feet and provide our customers a first touch resolution.

The team are the first point of contact for non-technical queries, via both phone and email from internal and external customers.

You should expect a busy schedule, covering delivery and replacement device queries, arranging collections, processing swaps and cancellations, along with working various reports to process repair charges and unknown returns. The successful candidate should have a customer first attitude and be able to “think outside the box”, providing ideas and seeking support of other teams to quickly obtain an outcome for the customer. This is a changing position as we introduce new products and ways of working, so team feedback is important in ensuring we move forward and continue to grow stronger as a team.

Main tasks:

  • Working hours from 9:00-17:00 on weekdays. One person starts at 8:00.
  • Deployment of terminal orders ​
  • Terminal returns and setup​
  • Customer service by phone​ and email
  • Field service visits at customers​ site
  • Managing applications and agreements from customers ​
  • Analysing and solving issues in co-operation with team members
  • Other tasks that are set by the manager

Skills and experience we desire

  • Fluent in Icelandic and English
  • Team player with excellent people skills
  • Great communicator both via the phone and email
  • Structured and pays attention to details
  • Great at logical problem solving
  • Fast learner and flexible mindset
  • Excellent knowledge of MS Excel and MS Office

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.