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IT Support Specialist

Verifone

Verifone

IT, Customer Service
Mexico
Posted on Wednesday, June 26, 2024

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

We are looking for an IT support specialist who can provide technical assistance and guidance to our clients and staff in a modern workplace environment. You will be responsible for troubleshooting and resolving issues related to hardware, software, network, cloud, and security systems. You will also be involved in installing, configuring, and maintaining IT equipment and applications, as well as providing training and documentation.

What's exciting about the role

  • Provide timely and professional IT support to clients and staff via phone, email, chat, or remote access.
  • Analyze and diagnose IT problems and implement effective solutions.
  • Monitor and maintain the performance and security of IT systems and devices.
  • Install, update, and configure IT equipment and applications according to best practices and standards.
  • Create and maintain IT documentation and records.
  • Train and educate clients and staff on IT systems and tools.
  • Stay updated on the latest IT trends and technologies.
  • Collaborate with other IT team members and external vendors.

Skills and Experience we desire

  • A bachelor's degree in IT, computer science, or related field, or equivalent work experience.
  • At least 2 years of experience in IT support or similar role.
  • Strong knowledge and skills in Windows 10/11, Office 365, Azure, and other Microsoft products and services.
  • Good experiences about troubleshooting of Laptop/Desktop, Printers, MFP devices
  • Experiences with Microsoft Intune / Entra ID
  • Familiarity with ITIL, ITSM, and other IT frameworks and methodologies.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and projects.
  • Certifications in Microsoft, CompTIA, Cisco, or other relevant IT areas are preferred.
  • Speak and write English fluently.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.