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Financial Customer Service Analyst



IT, Accounting & Finance, Customer Service
Bucharest, Romania
Posted on Thursday, July 4, 2024

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

  • Handle customer requests via e-mail related to payment process and platform showcasing excellent interpersonal skills;
  • Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards;
  • Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner;
  • Secure handling confidential information according to internal rules;
  • Recognize consistent problem areas and report to higher level for action;
  • Timely escalations to first line manager, providing relevant and complete information;
  • Update process documentation;
  • Build and maintain effective internal working relationships and support teamwork in meeting company goals;
  • Actively participate in achieving the goals of the team and the department.

Skills and Experience we desire

  • Bachelor’s degree in finance preferred;
  • Great communication skills, patience, empathy, attention to details & strong follow-up skills;
  • At least 1 of experience in Financial or Accounting activities;
  • Basic to intermediate Excel skills;
  • Ability to seek out relevant information from other sources (co-workers, internal knowledge base platforms, Google, etc.);
  • Balancing multiple tasks efficiently to ensure timely completion of your daily tasks;
  • Initiative and ability to work independently;
  • Innovative thinking;
  • Fluency in English language.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.