Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Analyst, IT Operations Center (ITOC)

The ITOC Analyst provides tier one and tier two technical support for the operation of the ITOC Global Command center in Manila, Philippines, in accordance with established goals and procedures. The analyst will complete activities associated with providing the 24/7/365 operations required to maintain Verifone’s global payment gateways and IT services by identifying, analyzing and prioritizing events and incidents and completing service requests and BAU tasks.Hours of Work: As part of a 24/7/365 operation, this is an in Office based shift role.Shift patterns are based on 11 hour shifts alternating between morning and night shifts.

Essential Duties and Responsibilities:

Completes activities and tasks in accordance with the established procedures and practices to achieve agreed OLAs.

Actively monitor performance dashboards and event queues.

Ensures events and requests are assessed correctly and that appropriate escalation takes place.

Recommends strategies and or enhancements to increase employee productivity.

Contribute to effective shift hand over.

Prioritizes and manages Service request backlog.

Support compliance with corporate direction and team objectives.

Maintain technical knowledge regarding existing and newly released VeriFone services.

Duties common to Analyst

Receives, investigates and resolves or escalates events and incidents.

Effectively communicate incident status to Shift Leader and ITOC Manager.

Configuration of monitoring tools.

Actively support company programs and ensure adherence to company rules and procedures.

Level Differentiators:

Evaluates events and incidents and assesses initial impact and urgency.

Ability to interface with stakeholders and technical resource personnel in a professional manner.

Ability to analyze and resolve moderately complex technical problems.

Prioritizes and manages Service request backlog.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.