Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Field Service Coordinator supports our field services operations across Latin America. This position is responsible for managing and following up on customer requests, ensuring smooth communication and coordination between Verifone and our external vendors. The ideal candidate will have strong analytical skills and a solid understanding of field services operations, particularly in Mexico.

Key Responsibilities

• Collaborate closely with vendors to ensure timely and accurate information flow.
• Manage and support daily operational tasks including:
  • Daily reporting
  • Invoicing
  • Special projects
• Monitor and analyze KPIs to ensure service quality and performance.
• Handle inventory-related tasks and logistics coordination.
• Gather and organize technical and operational data from vendors.
• Communicate effectively with internal teams and external partners to resolve issues and provide updates.
• Serve as the primary point of contact for customer requests related to Field Services.

Qualifications

• Bachelor’s degree is not required but is a plus.
• Minimum of 1 year of experience in field services or a related operational role.
• Strong understanding of the field services market in Mexico, including working with technicians and merchants.
• Proficiency in data analysis, report manipulation, and KPI tracking.
• Experience with inventory management and operational logistics.
• Excellent communication skills:
• Spanish fluency required
• English proficiency for internal communication with managers and directors

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.